The Internal Services Team in the Office of the City Administrator is managed by the Assistant City Administrator who is responsible for overseeing a cluster of seven agencies and specific functions of the OCA.

Mission 

The Internal Services Cluster empowers agencies with the tools, technology, facilities, talent, and confidence to focus on the efficient delivery of programs and services for employees, residents, businesses, and visitors. 

Values 

In support of Mayor Muriel Bowser’s Core Values and Guiding Principles that: we are stewards for the District of Columbia; we are loyal; we are accountable; and we are respectful, responsive, and accessible, the Internal Services Cluster is firmly committed to: 

Service

We anticipate and respond to all client needs 

Quality

We listen to exceed client expectations 

Efficiency

We work smart and eliminate waste 

Creativity

We create value through inclusive innovation 

Teamwork

We curate a culture of collaboration