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Department of General Services Accepts Grounds Maintenance Requests Via 311

Friday, September 13, 2019

Residents May Request Mowing, Fallen Tree Removal and Hedge Trimming for District Properties

(WASHINGTON, DC) – The Department of General Services (DGS) is pleased to announce a new partnership with the Office of Unified Communications (OUC) that will allow residents to use the District’s 311 Call Center to request grounds maintenance services for District-owned properties including schools, municipal facilities, and parks and recreation centers. Effective immediately, District residents can report requests for grass mowing, bush/hedge-trimming as well as the removal of fallen trees by calling to speak to a 311 agent, submitting an online request at, through the DC311 mobile app, or by tweeting @311DCgov.

This is an exciting new service for DGS to offer District residents,” said Keith A. Anderson, Director of the Department of General Services. “With this integration to DC311, residents will now have even more options to inform DGS of grounds maintenance services needed in all eight wards.”

DGS manages approximately 840 buildings within the District’s owned and leased properties and is committed to providing residents with safe, dynamic, and accessible recreational spaces. The OUC 311 Call Center Operation provides a one-stop service experience for residents and visitors searching for government services, numbers and information. The Operation was designed to make the public’s interaction with city government more convenient and less prohibitive.

“I’m excited about expanding our 311 service portfolio through our new partnership with the Department of General Services,” said Karima Holmes, Director of the Office of Unified Communications. “Now, using 311, it will be easier than ever for residents to report grounds maintenance issues.”

Users of DC 311 should provide as much information as possible to ensure DGS can complete the ‘grass mowing’ request in a timely and accurate manner, contingent on weather conditions. DGS aims to maintain grass levels at approximately 3 inches, with the exception of ‘no mow’ areas. While mowing season for the District will conclude on October 1, DGS will continue to respond to other requests for grounds maintenance. Additional information on District grounds maintenance services performed by DGS is available here.